Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this policy. This Privacy Policy (the “Privacy Policy”) describes our policies on the collection, use, and disclosure of information about you (whether an individual or a Service Provider (as defined below)) in connection with your use of our services, including those offered through our websites, emails, and mobile applications (collectively, the “Service”). The term “the Website” refers to 12Step.com. When you use the Website, you automatically consent to our collection, use, transfer, manipulation, disclosure and other use of information about you as described in this Privacy Policy. Among other things, the Website provides individual users with the opportunity to submit requests for, and share, information on a wide variety of products and services offered by certain rehabilitation and therapy service providers (each such service provider, a “Service Provider”).

The Website is not a medical, healthcare or therapeutic services provider and no medical, psychiatric, psychological or physical treatment or advice is being provided by the Website. If you are dealing with a medical emergency or considering suicide, please call 911 immediately.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time (see Modifications to this Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and How We Use It

We may collect and store both personal and non-personal information about you when you visit our Site and use the Website. We use this information to fulfill your requests, provide the Website’s functionality, improve the Website’s quality, personalize your experience, track usage of the Website, provide feedback to Service Providers that are listed on the Website, display relevant advertising during and after your use of the Website, market the Website, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Website, and to comply with legal obligations. Please note that the foregoing list of ways we use your information is not exhaustive.

Among the information we collect, please note:

Account Information: If you create an account on the Website, we may store and use such information, such as your full name, Service Provider name (if your account is a Service Provider account), email address, zip code, and other information you may provide with your account, such as your gender and birth date. If you are a Service Provider, we may also store and use a description of your business and any content you generate and submit to us or post on or through the Website.
Public Content: Certain information that you contribute through the Website is intended for public consumption, including your ratings, reviews, comments, likes, bookmarks and account profile. We may display this information (“Public Content”) through the Website, share it with Service Providers, and further distribute it to a wider audience through third- party sites and services. Further, we will never restrict information that is already public through other means/channels.
Communications: When you sign up for an account (either as a user of the Website or Service Provider) or use certain features, you are opting to receive messages from other Website users, Service Providers, and the Website itself. While you may opt-out of receiving marketing messages from us, you cannot opt out of receiving certain administrative, transactional, or legal messages. We may also track your actions in response to the messages you receive from the Website or through the Website, such as whether you deleted, opened, or forwarded such messages. If you exchange messages with others through the Website, we may store them to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to the operation and use of the Website. We may not deliver messages that we believe are objectionable, such as spam messages or requests to exchange ratings or reviews for compensation. We may also record and/or store information that you provide through communications to us or to our third-party providers, including from phone calls, letters, emails and other electronic messages, or in person. If you are an individual or agent of a Service Provider listed on the Website, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for the applicable Service Provider. Further, signing up for an account does not grant you any ownership over any mailbox, message center, or communications. We retain ownership of, and the right to disseminate, any communications for any purpose we deem necessary.
Transactional Information: If you initiate a transaction through the Website, we may collect and store information about you, such as your name, phone number, address, email, and credit card information (if applicable), as well as any other information you provide to us, to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with third parties for the same purposes. the Website does not disclose your personal information to third parties for the purpose of allowing these parties to directly market their services to you unless you first agree to such disclosure. However, once received, these parties may use your information in accordance with their own privacy policy.
Activity: We may store information about your use of the Website, such as your search activity, the pages you view, the date and time of your visit, Service Providers you call using our Service, and Service Provider account upgrade transactions. We also may store information using Cookies (as described more fully below) that your computer or mobile device provides to us in connection with your use of the Website, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon-based location, and GPS location), and requested and referring URLs. You may be able to disallow our use of certain location-related data through your device or browser settings, for example by disabling “Location Services” for the Website application in your device settings.

We, and third parties with whom we partner, may use technology such as cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (collectively, “Cookies”) in connection with your use of the Website, third-party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may collect and transmit information about you and your use of the Website, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be either persistent or stored only during an individual session.

We may use Cookies for the following purposes:

Processes: to make the Website work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account and to expedite future sign-in.
Authentication, Security, and Compliance: to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements. For example, we use Cookies to determine if you are logged in.
Preferences: to remember information about how you prefer the Website to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to use location-related data.
Notifications: to allow or prevent notices of information or options that we think could improve your use of the Website. For example, we use a Cookie that stops us from showing you the signup notification if you have already seen it.
Advertising/ Advertising-Supported Calls: to make advertising more relevant to users and more valuable to advertisers. For example, we may use Cookies to serve you interest-based ads, such as ads that are displayed to you based on your visits to other websites, or to tell us if you have recently clicked on an ad. Based on Cookies and location-related data (e.g., IP address), we may display different advertising-supported helpline numbers to users which then route calls to various paid Service Providers. If you set your browser to reject cookies for tracking for advertising purposes, our site does not read or honor these signals.
Analytics: to help us understand how visitors use the Website. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.

It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect the functionality of the Website. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. Please note that changing any of these settings does not prevent the display of all advertisements to you.

Third Parties

Third parties may receive information about you as follows:

Advertisers: We may allow third parties to use Cookies through the Website to collect the same type of information for the same purposes as the Website does for itself. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the following links: Network Advertising Initiative, Privacy Choice, Digital Advertising Alliance and Omniture. Please note that opting out does not prevent the display of all advertisements to you; rather, the ads may not be as relevant to you. Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above. The use of Cookies by third parties through the Website may result in you being displayed advertisements concerning rehabilitation treatments or related matters on other sites after you have used the Websites. This Privacy Policy does not apply to information collected by anyone other than us (even if related to our business) nor to information collected by us where a separate privacy policy applies.
Third-Party Providers: We may rely on third-party providers to support or provide some of the Websites that are available through the Website. We may also rely on third-party providers to perform certain services for us in connection with your use of the Website, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Website, and other functions. We may share information from or about you with these third-party providers so that they can perform their services or complete your requests. These third-party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third-party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third-party providers, while preserving the look and feel of the Website. In such cases, please note that the information you provide is being provided to the third party. We carry no responsibility and no liability for how third-party providers utilize your information outside of the agreed-upon services that are available through the Website. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
Aggregate Information: We may share user information in the aggregate (i.e., non-personal form) with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements.
Business Transfers: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires the Website or all or substantially all of our assets through a merger, acquisition, bankruptcy or liquidation, all personal and non-personal information collected on and through the Website shall be considered assets of the Website and subject to transfer to such other company, in which case that company will assume the rights and obligations with respect to that information as described in this Privacy Policy.
Service Providers on the Website: We may share information from or about you (such as your age and gender), your devices, and your use of the Website (such as which Service Providers you bookmark or call) with Service Providers listed on the Website. You may adjust your settings to increase or decrease the amount of information we share. Keep in mind that Service Providers may see your Public Content (as defined in Section 1(b) above) and receive information about your transactions with them, regardless of your settings. Additionally, if you make a phone call to a Service Provider through or in connection with your use of the Website, we may share information about your call with the Website Provider that the Website Provider would have received had you called them directly, such as the date and time of your call and your phone number. We may also share, with Service Providers listed on the Website, the content of those calls and you grant us the explicit right to do so. You may be able to limit our ability to collect and share your phone number through your phone’s settings or phone service provider.
Legal Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us.
Links: The Website may contain links to unaffiliated third-party services. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third-party services.
Helpline Calls: We use a third-party provider (“Helpline Partner”) to monitor, listen to, record, forward, track and measure all calls to our advertising-supported helpline for quality assurance and reporting purposes. These calls are recorded by, encrypted, saved and stored with our Helpline Partner. Please note that even if a Service Provider uses its own custom toll-free phone number, we will still use our Helpline Partner to monitor, listen to, record, forward, track and measure all such calls. A copy of each call would be stored both within our account with our Helpline Partner and at the Website Provider’s designated repository for aggregating such calls.

Other Disclosure of Your Information

We may disclose aggregated information about you and other Website users, and information that does not identify any individual, without restriction.

We may also disclose personal information that we collect or you provide as described below:

To our subsidiaries and affiliates.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the owner of the Website’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the owner of the Website about the Website users is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To enforce or apply the Website’s Terms of Use and other agreements, including for billing and collection purposes.
To prevent, investigate, or identify possible wrongdoing in connection with the Website; or protect our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to the Website about content through the Website, we may share the substance of your complaint with the contributor of that content to provide an opportunity for the contributor to respond.
If disclosure is necessary or appropriate to protect the rights, property, or safety of the Website, its owner, its users, the Service Providers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Controlling Your Personal Data

The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website. Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Website pseudonymously, though doing so could detract from the credibility of your contributions to the Website.

Please also note that the messages you send or receive using the Website are only private to the extent that both you and the person you are communicating with keep them private. For example, if you send a message to another user, that user may choose to publicly post it. Also, the Website may access and disclose such messages in the course of investigations relating to use of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

We may retain information about you for the purposes described in this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Website or to comply with legal obligations. Please note that while you may choose to make your account inactive, you cannot remove your ratings or reviews from the Website, and Service Provider users cannot remove their basic business listings from the Website.

Children

The Website is intended for general audiences and is not intended for nor directed to children under 18. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us here. If you are under 18, do not use or provide any information on this Website or through any of its features, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any user name. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child’s account.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We cannot guarantee the privacy or security of your information or any voice or data transmissions, as third parties may unlawfully intercept or access transmissions or electronic storage. Further, we are not responsible for circumvention of any privacy settings or security measures of our Service. Therefore, you use our Service at your own risk, you should not expect that your information or voice or data transmissions will always remain private, and we do not guarantee the performance or adequacy of our privacy settings or security measures. In the event that an unauthorized third party compromises our security measures, we will not be responsible for any damages, directly or indirectly, caused by an unauthorized third party’s ability to view, use or disseminate your information.

European Users

For users residing in the European Union, please note that our Service is intended for use only by U.S. residents and U.S.-based rehab/therapy service providers and any information we may obtain from or about through your use of the website you may be transferred, processed and stored outside of the E.U. for the purposes described in this Privacy Policy, including in the United States of America. We disclaim any warranty or representation that the level of data protection we employ will be in accordance with E.U. standards. If you would like additional information about your personal data and its use in connection with this Service, including correcting any incorrect information, please contact us at [email protected].

State-Specific Privacy Rights

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at [email protected]. To appeal a decision regarding consumer rights please contact us at [email protected].

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: [email protected].

Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. To exercise any of these rights, please contact us at [email protected].

Contact Information

If you have any questions about this Privacy Policy, you may email us at [email protected].

Modifications to this Privacy Policy

We may revise this Privacy Policy from time to time, in our sole discretion and without notice. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you. Any amendments or changes will take effect immediately upon us posting such updates. Depending on the nature of the change, we may notify you by email or by posting a notice on the Website prior to the effective date of the change. By continuing to access or use the Website after those changes become effective, you agree to the revised Privacy Policy.

Privacy Policy

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